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Terms and Conditions

1 Introduction


Conviction owns the Criminal Justice Hub (CJH) website. The content, data and services on the CJH website are delivered by Conviction. You may access and use this website if you agree to be legally bound by the terms set out here. If you do not agree to be legally bound by these terms, please do not access and/or use the CJH website.


Terms for access to and use of the feedback facility under which you can review, or comment on, individual Criminal Justice services, such as prisons or police forces, or comment on articles, are set out in sections 7 to 10 below. If you agree to be legally bound by the terms you may use the comments facility. If you do not agree to be legally bound by these terms, please do not use the facility to post comments.


The CJH website is intended for use only by people who live in England and Wales. References to “the CJH” mean “the Criminal Justice Hub” unless otherwise stated. Service descriptions, entitlements and costs refer to services in England and Wales and arrangements may differ elsewhere in the UK.


If you use the CJH website on behalf of someone else:

(a) these terms apply to your use;

(b) you are responsible for such access and use, including being responsible for compliance with these terms; and

(c) you must, to the extent possible, make the person you are using the CJH website on behalf of aware of: (i) your access and use and any steps you take on their behalf, and (ii) these terms.

2 Changes to terms


We may make changes to the CJH website, including these terms, at any time. You will be legally bound by the updated or amended terms from the first time that you use the CJH website after we publish the changes on it.

3 Intellectual property rights


Conviction owns or has the right to use all intellectual property rights in the contents of the CJH website or used for the provision of the CJH website (“CJH Website Content”). This includes rights in copyright, patents, database rights, trademarks and other intellectual property rights.


You have permission to use CJH Website Content for the sole purposes described, and on the terms detailed, in these terms and conditions. You need written permission from us or any other owner of CJH Website Content before you may use these items in any other way.


Copyright and database rights in CJH Website Content are released free-of-charge under the current version of the Open Government Licence (“OGL”), except where specified, either in these terms and conditions, elsewhere on this website or in the OGL terms. If there is any conflict between the OGL terms and these terms and conditions these terms and conditions shall take precedence.


This means that you can use CJH Website Content, including copying it, adapting it, and using it for any purpose, including commercially, provided you follow these terms and conditions and the terms of the OGL.


The OGL terms do not apply to the following categories of CJH Website Content, and therefore these must not be used without our or the relevant owner’s prior consent:

  • any logos, visuals, image rights, trademarks, trade names and design styles (except where these are integral to a document or data set) of the CJH website, or any predecessor or linked body, as well as of any partner or contributor;
  • any other intellectual property rights, including but not limited to patents, design rights and trademarks;
  • personal data (which will include but not be limited to images, videos and audio with identifiable people in them);
  • information owned by third parties which we are not authorised to licence on to you. This includes everything itemised on our content not covered by our standard terms and conditions page, although we cannot guarantee that this list includes all information owned by third parties. Many images on the CJH Website are included as these are licensed by stock sites. If in doubt, contact us using the details below (14.3).


(a) If you:

i. copy and reuse CJH Website Content but do not make any changes or adaptions; AND
ii. refresh your copy of the CJH Website Content:

  • at the frequency specified on our content not covered by our standard terms and conditions page in the case of the subset of CJH Website Content specified; or
  • at least every 7 days in respect of all other CJH Website Content;

then you must attribute us as follows: “Information from the Criminal Justice Hub website”, unless you have our written consent to an alternative attribution. The relevant attribution must be made for every separate instance, use or appearance of CJH Website Content, and in each case, you must make a clear distinction between CJH Website Content and your other content.

If you are displaying CJH Website Content in a context where a functional link back to the article on the CJH Website is possible, then each attribution should link to the page on the CJH Website that the relevant CJH Website Content has been supplied from.

You must additionally publish, in a prominent and noticeable location within your site or service the statement that “Information from the Criminal Justice Hub website is licensed under the Open Government Licence v3.0” and, where possible, include a link to the Open Government Licence.

(b) If you:
i. change or adapt CJH Website Content as part of your reuse or publication; OR
ii. do not refresh your copy of the CJH Website Content:

  • at the frequency specified on our content not covered by our standard terms and conditions page in the case of the subset of CJH Website Content specified; or
  • at least every 7 days in respect of all other CJH Website Content;

you must include the standard attribution “Contains public sector information licensed under the Open Government Licence v3.0.” set out in the OGL and, where possible, include a link to the publication of the Open Government Licence unless you have our written consent to an alternative attribution. . You must not attribute the content to the CJH website or cite the CJH specifically as the source of the adapted or non-refreshed content.

The following is a (non-exhaustive) list of examples of changes to content that constitute adaptations:

  • Any change to wording that serves to change its meaning or impact;
  • Taking wording out of a context that is important to its meaning;
  • Translation into another language.

Any adaptation of CJH Website Content or use of non-refreshed CJH Website Content may invalidate its formal clinical approval; therefore if you use any such CJH Website Content you will bear any risk associated with such adaptation or failure to refresh.


We recommend you refresh your copy of the CJH Website Content every 24 hours to ensure you have the most up-to-date version. In the case of the subset of CJH Website Content specified on our content not covered by our standard terms and conditions page as requiring an update frequency greater than once every 24 hours, that specific requirement takes precedence over this general recommendation.


You must not use CJH Website Content for or in association with i) any purpose; or ii) a site or service; which is illegal, derogatory or otherwise objectionable or that brings the CJH into disrepute. If you process any personal data of your customers or users in association with your use of any CJH Website Content you must do so in compliance with all applicable data protection and privacy legislation and all relevant regulatory guidance, including the General Data Protection Regulation and Data Protection Act 2018.


If you provide any paid-for service to your customers or users access to the CJH Website Content may be included within the standard purchase and set-up costs but no specific charge may be levied on any customers or users for access to any CJH Website Content.


You may not directly or indirectly suggest any endorsement or approval by the CJH of your site or service, or any non-CJH entity, product or content or any views expressed within your site or service.


We reserve the right to alter, adapt, edit, modify or restrict the availability of CJH Website Content for use on third-party sites at any time.

4 Criminal Justice information


The CJH website provides criminal justice information for use as information or for educational purposes. We do not warrant that information we provide will meet your legal or other requirements. It is up to you to contact a legal professional if you are concerned about your situation.


The CJH website does not give legal advice in relation to any individual case or offender, nor does The CJH website provide legal or diagnostic services.


If you are a legal or criminal justice professional then you are encouraged to use the CJH website for general information purposes. However, you should not rely on material included on the CJH website and we do not accept any responsibility if you do.

5 Third-party websites


We do not monitor the content of third-party websites or third-party applications. Any link provided on the CJH is solely for your convenience. We do not accept any responsibility for any third-party website or third-party applications.


Where we provide links to third-party websites, that does not imply any association with or recommendation for those websites. See our external links policy.


Where we provide links to third-party applications, that does not imply any association with or recommendation for those applications. See our external links policy.

6 Liability


We accept no liability to you should the CJH website not be available at any particular time.


You acknowledge and agree that we will not be responsible for any injury, loss, damage, costs or expenses (whether direct or indirect) arising out of, or relating to the use or misuse of the CJH website, except to the extent that such liability cannot be excluded by law (i.e. our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited under English law).

This means that we have no liability to you (or anyone else on whose behalf you may use the CJH website) for:

(a) any financial loss you may suffer or any inability to claim any payments you may experience;

(b) any business loss you may suffer, including loss of revenue, loss of profits or loss of anticipated savings (whether those losses are the direct or indirect result of our default);

(c) any loss which you suffer other than as a result of our negligence or breach of statutory duty;

(d) any loss suffered due to the default of any party other than us.


Although we follow our governance processes and make reasonable efforts to maintain services are accurate, up-to-date content this website is provided “as is” and, to the extent permitted by law, we do not warrant or represent (expressly or impliedly and including but not limited to the implied warranties of satisfactory quality and fitness for a particular purpose) that the CJH website or any content is accurate, complete or up-to-date, will meet your particular requirements or needs, will be available uninterrupted or error-free, that defects will be corrected, or that CJH or its supporting systems are free of viruses or bugs.


We do not accept any liability to you if we fail or are interrupted or delayed in the performance of any obligation because of:

(a) the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;

(b) any other event not reasonably within our control.


We do not give any commitments or accept any liability to you in respect of CJH content provided by other users of the website or third parties.


Terms set out here should be read in conjunction with our external links policy. You acknowledge and agree that we will not be responsible for any injury, loss or damage (whether direct or indirect) arising out of, or relating to the misuse of, or inappropriate reliance on the contents or advice provided via an external link on this website, except to the extent that such liability cannot be limited or excluded by law.

7 Registration to post comments


To post comments on CJH pages you must provide a valid email address and any other information we request.


Terms set out here and at sections 8, 9, and 10 should be read in conjunction with our comments policy.

8 Posting comments


Postings you make to the CJH website shall not be treated as confidential.


You are legally responsible for the content of any material you submit for posting on the CJH.


Conviction shall own intellectual property rights in any material posted on the CJH.

9 Editorial control of comments


We reserve the right (on behalf of ourselves and any moderator that we may appoint) to:

(a) temporarily or permanently suspend your access to our comments facilities;

(b) edit, not put on the website, or delete any posts you submit; or

(c) take any other action against your registration if, in our view, you have not complied with the rules of conduct set out below.

10 Online conduct


If you are under 16 you should seek your parent’s or guardian’s consent before you submit a comment.


Comments posted should relate to your personal experience or that of someone close to you. You should not name any individuals (other than yourself) or include information through which someone else could identify an individual about whom you are writing. If you want to comment on someone else’s experience, (eg a relative or someone you care for) then you may do so if you ensure that you are not named in the posting and you state how the other person is connected to you (eg “my father”). You warrant that all statements of fact in any comment you submit are true and that any expression of opinion is your honestly held opinion on those facts or that of the person on whose behalf you are writing.


Comments on services should be relevant to helping people make choices about places where they can receive medical treatment or other care. Postings should be constructive, truthful and not abusive.


You should not use the comments facilities to make complaints about individual prisons, police forces or probation offices.


If you find any comments offensive or objectionable you may make a complaint to the moderator using the “Report” link provided at the foot of each published comment.


We have many measures in place to keep your information safe. But it is important that you also play your part – visit the government’s Get Safe Online website for advice on how to do this.

11 Interactive Services


There are various interactive services on the CJH website that you can use by submitting information, registering or requesting certain services (“Interactive Services”), including those detailed below. If you use these you must follow any instructions given on the relevant pages, as well as these terms.


Certain Interactive Services require you to provide personal data and/or to verify your identity. All information you provide must be true, accurate and complete. It is your responsibility to inform us if anything changes with your personal data. Your data submitted as part of your use of Interactive Services will not be viewable on the public area of the CJH website. Interactive Services may have their own privacy policies, which will be flagged on the relevant pages of the CJH website, and which you should read.


The below table details Interactive Services and additional terms applicable to your use of such services.

An Interactive Service will only be listed on this table if it has additional terms or a privacy policy that are not covered by the CJH website’s terms and conditions.

A table detailing Interactive Services and additional terms applicable to the use of such services
Interactive Service Purpose Pages Privacy Policy Additional Terms
Conviction Data Opt-Out service Manage your data sharing choices Information pages and interactive pages Conviction Data Opt-Out Privacy Notice Personal data may also be provided by telephone or post. Changes to personal data may also be made via a Conviction service.
Conviction Booking Service Book or manage an appointment Book or manage your appointment Conviction Booking Service Privacy Policy If you put someone’s details in without their consent you will be breaching the terms of use for this service and may be committing a criminal offence. You must be registered as a service user with Conviction to use this service.

12 Attacks, unauthorised access and other violations


You must not try to gain unauthorised access to the CJH website, our services, the servers on which they’re stored, or any server, computer or database connected to them. You must not attack the CJH website or services hosted on it in any way, (this includes denial-of-service attacks). We’ll report any attacks or attempts to gain unauthorised access to the site or service to the relevant law enforcement authorities and shall share information about you with them.


You must not use the CJH website:

(a) to transmit any false, misleading, fraudulent, defamatory, offensive or illegal communications;

(b) in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users

(c) in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms of use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses or harmful data

13 Remedies


To the extent that we are practically able to do so, we may terminate your access to all or any part of the CJH and services at any time without notice if you breach any of the terms.


You may terminate your account registration using the “Deactivate my CJH website account” link on your account pages. This will clear any personal information you have saved. Subscriptions to our emails can be terminated using the “Unsubscribe” links provided in the emails.


We reserve the right to investigate complaints or reported violations of our terms and to take any action we consider appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user information, email addresses, usage history, IP addresses and traffic information.

14 General


If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.


We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.


Your use of the CJH website and these terms, together with any service-specific additional terms, shall be governed by and interpreted in accordance with the laws of England and Wales, and you agree to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes that may arise in relation to the CJH website.


The CJH website is delivered for Conviction by:

PO Box 428
M8 2FS